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Application status

See where your application stands.

Enter the reference the desk gave you and the same email address or phone number you applied with. Both have to match.

This page reads your application. It does not store anything you type here, and it never shows your name, contact details or the exact address.

What the states mean

  • Application received. The desk has your details and the home you applied for.
  • Under review. A person checks the application and the terms against the landlord's agreement. This is not automated.
  • Decision. Approved, approved with conditions, or not approved with a reason category and a route to an alternative.

If a lookup fails, nothing about your application has changed. The desk can read the same status directly.