Guide
Rent in installments, plainly.
A payment schedule can reduce the lump sum, but it must show the full cost, the dates and who receives the money.
The schedule is the product
Rent in installments means the landlord has agreed to receive rent across a defined schedule. The tenant should see the amount, date, payment method, total cost and consequence of a failed payment before agreeing. It is a payment arrangement, not an ilee wallet or pooled customer balance.
Show the full cost before commitment
The quote should show annual rent, ilee or landlord fees, caution deposit, agreement or agency fees and the first payment. The tenant should not have to discover a new fee at payment.
The payment method must be named
A live payment flow should say whether the tenant pays through a licensed gateway, virtual account, direct debit or another approved method. ilee will not describe an internal wallet or pooled balance as part of the product.
Which schedule fits the tenancy
- Monthly schedule: smaller scheduled payments, with the total and dates visible
- Quarterly or other schedule: fewer payments, with the same full-cost disclosure
- Annual schedule: one larger payment, where the landlord and tenant agree
- No schedule accepted: the tenant should see the standard payment terms instead of an implied promise
The rental steps in order
- View the home and confirm availability
- Review the quote and schedule
- Complete the required verification with consent
- Review and sign the agreement
- Make the first payment through the approved method, then complete handover
The sentence to remember
An installment schedule is not an approval. Until the home, terms, verification and agreement are complete, the tenant has an interest, not a confirmed tenancy.
Take these with you
- The schedule must state the amount, date, method and total cost.
- No fee should appear for the first time at checkout.
- No in-house ilee wallet or direct holding of customer money.
- The signed agreement and approved payment method are the commitment point.